Return and Refund Policy

At Santorini Sol, we want every customer to feel confident shopping with us. We take pride in our products and are committed to providing a positive shopping experience.

Change of Mind Returns

Due to the personal care and hygiene nature of our self-tanning products, we do not accept returns or exchanges for change of mind, incorrect product selection or unwanted purchases, except where required by applicable consumer law.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, defective or incorrect, please contact Santorini Sol through the contact details provided on our website.

Please include your order number, a description of the issue and photographs where appropriate so we can assess and resolve the matter.

Where required by applicable consumer law, customers may be entitled to a repair, replacement, refund or other remedy.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Orders in Transit

Once an order has been dispatched, cancellation may not be possible. If there is an issue with delivery, please contact us so we can assist.

Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable consumer protection laws.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to remedies where goods fail to meet applicable consumer guarantees.

Contact Us

For return, refund or order enquiries, please contact Santorini Sol through the contact information available on our website.